Refund policy

We want you to be happy with what you buy. If something isn’t right, write to support at tinytopo.com from the email address of your account and we’ll sort it out.

Subscriptions (Pro and Maker)

• First payment: if you ask within 14 days of your first payment for a plan, we refund it in full.
• Renewals: if a renewal went through by mistake (for example you meant to cancel), ask within 14 days and we refund it, as long as you haven’t used the plan’s downloads or videos since the renewal.
• Cancelling: you can cancel any time on your account page (Manage billing). You keep the plan until the end of the period you paid for and won’t be charged again. We don’t refund partial periods otherwise.

Print Packs

A Print Pack (5 downloads) can be refunded in full within 14 days of purchase if none of its downloads have been used. If a download failed or a file was faulty, tell us — we restore the credit or refund it.

Faulty downloads

If an export fails, the download isn’t counted: the allowance or credit is returned automatically. If a file you received is broken, write to us with the model’s link and we’ll replace it or refund you.

Your legal rights

If you live in the EU, the UK or another country with a right of withdrawal, you have 14 days to withdraw from a purchase. Because our downloads are digital content supplied straight away, you agree at checkout that we start immediately, and the right of withdrawal ends for content you have downloaded. This policy doesn’t limit any other rights you have by law.

How refunds are paid

Payments are processed by Polar, our merchant of record, so refunds go back to your original payment method through Polar, usually within 5–10 business days. When a Print Pack is refunded, its remaining credits are removed; when a subscription payment is refunded, the plan ends.